Privacy Policy

1. Introduction

Welcome to Ask Coco. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our college counseling services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Quick Summary

• We collect data to provide and improve our college counseling services.
• We use your information to personalize college recommendations and enhance your experience.
• We may use anonymized data to improve our recommendation algorithms.
• We share data with service providers and when legally required.
• You have rights regarding your personal information.
• We employ security measures to protect your data.
• This policy may be updated periodically.

3. Information We Collect

On our Website:

• Log file data (e.g., IP addresses, browser type, date/time stamps)
• Cookie and tracking technology data

From Our Wizards and Services:

• Account information (name, email, profile image)
• Academic information (grade level, GPA, test scores)
• College preferences (majors, locations, school types)
• Financial information (need for financial aid)
• Application progress data
• Saved schools and interactions with recommendations

From Your Interactions:

• How you navigate our site
• Features you use and time spent on pages
• Feedback and survey responses
• Support and communication history

4. How We Use Your Information

We use your information to:

• Generate personalized college recommendations
• Create and maintain your account
• Track your application progress
• Improve our recommendation algorithms
• Enhance and personalize your experience
• Analyze usage patterns
• Communicate updates and important information
• Respond to your inquiries and provide support
• Detect and prevent fraud

5. How We Share Your Information

We may share your information with:

• Vetted service providers who assist us in operating our business and providing services.
• Legal and regulatory authorities when required to comply with applicable laws.

We will not sell your personal information to third parties. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will ensure that the successor entity is bound by this Privacy Policy or provides you with notice before any changes are made regarding your personal information.

6. Your Data Rights

You have the right to:

• Access, correct, delete, or transfer your personal data
• Opt-out of marketing communications
• Manage cookie settings through your browser
• Request that we delete your account and associated data

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. The retention period varies depending on the type of data and its purpose.

Contact us at contact@askcoco.net if you want your data to be deleted or have any questions about our data practices.

8. Security Measures

We use HTTPS and implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We regularly review our security practices to protect your information.

9. Children's Privacy

Our services are intended for users who are at least 13 years old. If you are under 18, you must have your parent or legal guardian's permission to use our services. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers to protect your personal information.

11. Third-Party Links

Our website may contain links to third-party sites. This privacy policy does not cover these external sites, and we encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@askcoco.net